Idylwood Grill and Wine Bar

Anonymous said:
What a rude owner! Horrible customer service!

My husband and I look forward to going on “date nights” so we were delighted to attend a local eatery close to home that we knew heard had good food. When we arrived at Idylwood, we were seated downstairs near the wine bar area with one other table occupied next to us by a couple halfway through their meal. Since this was date night we planned on enjoying a slow 4-course meal with a bottle of wine. 20 minutes later, we are the only occupied table downstairs, and as our main course arrives, guests who were obviously friends and family of the owner start arriving at the wine bar are with gifts for a child’s party. By the time we finished the main course it was quite awkward as the owner and all his friends and family were making it obvious that they were waiting on us to leave so they could begin their celebration. Knowing that we were staying for dessert, I kindly asked our waiter if we needed to move to a table upstairs so the owner could commence with his party. Our waiter said “No, you were here first”. I felt a little more comfortable knowing that we were welcome to stay and finish our dinner. Right as we order dessert the owner starts moving all the tables around us into one connected table and stops just short of our table since we are still there. After this, he begins to dust the tables and wait impatiently at the back of my husband’s chair. All of his guests were glaring at us to leave. I couldn’t believe what I was seeing. I was so uncomfortable and angry that I got up to leave as soon as I finished dessert. My husband stayed inside and paid the bill. On his way out he told the owner “You shouldn’t have sat us here if you knew there was a party coming”. The owner replies “We sat you at 7pm, and the party wasn’t starting until 8:30pm”. Mind you it is now only 8:15pm and this debacle has been going on for at least 20 minutes. If that isn’t enough, my husband then says “We will never be back here”, and the owner replies “Okay”. What a horrible and disrespectful business owner! He didn’t apologize…and had no problem losing our future business! We had actually heard similar stories of poor customer service and rude staff from three other couples, but wanted to judge the food and experience on our own due to the convenience of its location. Unfortunately, we will never go back and I would recommend you not go either. For as expensive as their food is and the 300% mark up on their wine it is not worth enduring the absence of customer service – a shame!

Anonymous said:
awful!